FAQs

Fedus products are sourced through a mix of Indian manufacturing and global partners, depending on the product category and specifications. All products are quality-checked and tested to meet our performance and safety standards before being sold in India.

Yes, our cables and power cords carry BIS certification for Indian standards and CE marking for safety and quality compliance.

A Fluke test verifies cable performance against standards using precision tools. All Fedus Ethernet cables are Fluke tested for optimal speed and reliability.

CAT5 supports up to 1Gbps (100m); CAT6 up to 10Gbps (75m); CAT7 shields for 10Gbps+ (40m); CAT8 for 40Gbps (50m)—choose based on your bandwidth needs.

Match category to speed (e.g., CAT6 for gaming/streaming) and length under 75m; our product pages detail compatibility.

Up to 80m for most Ethernet cables (CAT5e-CAT6); CAT7 limited to 40m and CAT8 limited to 50m—beyond this, use switches.

Yes, select Fedus power strips feature surge protection up to 2000J and built-in USB ports for fast charging.

Absolutely! Our UV-resistant, weatherproof cables endure -20°C to 70°C, ideal for Indian outdoor and high-heat setups.

Yes, universal compatibility within matching voltage/amp specs; check product labels for precise device fit.

Scan the QR code on the packaging, check holograms, or verify via our site and through customer support for authenticity guaranteed.

Yes, we offer free standard shipping on all orders across India. However, if you require same-day delivery (for example, via Porter or other local pickup services) or express delivery through air, train cargo, or any special transport mode, the additional shipping cost will be borne by the customer. Free shipping applies only to our standard courier partners and delivery timelines.

3-5 business days pan-India via trusted partners like Delhivery, Bluedart, etc., in metro areas often next-day.

Yes, to 20,000+ pincodes nationwide, including remote areas.

Currently India-only; international expansion coming soon, stay tuned.

Track instantly via your order confirmation email or our site using your order ID.

Contact support within 48 hours with photos - we'll replace them free of charge.

You can request a preferred delivery date or time by adding a note while placing your order or by contacting our customer care team. Please note that scheduled deliveries are subject to courier partner availability and cannot be guaranteed. We will make our best effort to accommodate your request.

7-day no-questions-asked returns for unused items; replacements for defects anytime in warranty.

Email support@fedus.in or use our portal with order details and photos.

Yes, 6-24 months depending on product—lifetime on select cables.

Manufacturing defects, material faults; excludes misuse or physical damage.

3-7 business days to original payment method post-inspection.

Return shipping is free for defects; the customer pays for standard returns.

support@fedus.in or WhatsApp +91 92668 99919 with proof of purchase.

All cards, UPI, net banking, and wallets (Paytm/PhonePe) options.

Yes, nationwide with no prepayment needed.

100% secure with PCI-DSS compliance, SSL encryption, and Razorpay gateway.

Yes, auto-generated and emailed; request duplicates via support.

Check your spam folder or contact support with the transaction ID - we'll resolve promptly.

Email sales@fedus.in with requirements for custom quotes.

Yes, exclusive territories available - apply via our B2B page.

Starts at 100 units; flexible for partners.

Tiered discounts + GST invoices for verified businesses.

Yes, private labeling and custom specs available for 500+ units.

Submit the application at fedus.in/pages/cooperation — training and marketing support included.

The most reliable way to test an Ethernet cable is by using a LAN cable tester. Plug each end of the cable into the tester’s main unit and remote unit to check wire continuity, correct pin sequence, and faults. Alternatively, you can test the cable by connecting it between a router and a device (PC, laptop, or switch) and checking for a stable network connection and link lights. If the connection is unstable or not detected, the cable may be faulty or improperly crimped.

First, check the power source, plug connection, and connected device to rule out external issues. Try the product with a different socket or device. If the issue persists, stop using the product immediately and contact our customer support team with your order details. If the product is under warranty, we will guide you through the replacement or resolution process as per our warranty policy.

Check the power input rating printed on your device or adapter and match the connector type, ampere rating, and plug standard accordingly. Ensure the power cord: Matches the connector type (e.g., C13, C5, C7, etc.) Supports the required current (amps) or higher Is compatible with Indian power standards If you’re unsure, contact our customer support team with your device details before purchasing. Using an incorrect power cord may cause overheating or damage.

Product manuals and user guides are available on the respective product pages on our website. Scroll down to the description or downloads section to access them. If a manual is not listed, you can contact our customer support team, and we’ll share the required information with you.

You can reach our technical support team by contacting customer support through our website’s contact page or support channels. Please share your order details, product name, and a brief description of the issue to help us assist you faster.

Order modifications or cancellations are possible only before the order is processed or shipped. Please contact our customer support team immediately with your order details to request changes. Once an order has been processed or dispatched, it cannot be modified or cancelled.

No, you can place an order as a guest without creating an account. However, creating an account allows you to track orders, view order history, and manage faster checkouts in the future.

Log in to your account and go to the Account Settings section to update your personal details. To reset your password, click on “Forgot Password” on the login page and follow the instructions sent to your registered email address. If you face any issues, contact our customer support team for assistance.

Yes, if you placed your order using a registered account, you can view your order history by logging in and visiting the My Account section. Orders placed as a guest will not appear in the account history. For assistance with past guest orders, please contact our customer support team with your order details.

If you’ve entered an incorrect shipping address, contact our customer support team immediately with your order details. Address changes are possible only before the order is processed or shipped. Once an order has been dispatched, the address cannot be changed, and any delivery delays, returns, or additional shipping charges may apply.

Fedus focuses on real performance, safety, and reliability — not just pretty packaging. Here’s how we stand apart: Engineered for real-world use: Products designed for Indian conditions and installer requirements, not generic “one size fits all.” Tested and verified: Our networking cables are Fluke-tested for continuity and signal integrity, and power accessories meet stringent safety standards. Installer-grade quality: From correct conductor sizes and shielding to solid connectors and rugged jackets — built to perform, not just look good. Practical support: Training and marketing support for partners, plus clear documentation and service pathways for customers. We don’t make vague “premium” claims - we engineer for performance you can measure and service you can count on.

Fedus has been serving customers with power and networking solutions since 2019. To date, we’ve served over 1 million customers and delivered more than 2.5 million products across India. Over the years, we’ve continuously expanded our product range and strengthened our focus on quality, testing, and customer support

You can find customer reviews directly on the product pages on our website, where verified customer feedback is displayed. Fedus products are also top-rated on Amazon, and you can read independent customer reviews on Trustpilot. We additionally share customer experiences and testimonials on our official social media channels.

Fedus does not operate physical service centers. All service and warranty-related requests are handled through our centralized customer support team. However, if you are located near our Deepak Vihar warehouse, you may visit us by prior confirmation with our support team for service assistance. Warehouse Address: Cheeku Technologies | Fedus, 232-B, 110059, Deepak Vihar, EXTN, Uttam Nagar, New Delhi, Delhi, 110059

You can contact Fedus customer support by emailing us at support@fedus.in or via WhatsApp at +91 92668 99919. Please make sure to share your proof of purchase, product details, and a brief description of the issue so our team can assist you efficiently.

View our certifications at fedus.in/pages/certifications . This page lists the relevant compliance and certification details for our products.

Fedus products are designed with industry-standard materials and safety practices. Where applicable, our products comply with relevant environmental and safety regulations (such as RoHS and other compliance marks as listed on our Certifications page). We continuously work to improve our material choices and manufacturing processes with sustainability in mind.

Yes, Fedus cables are manufactured to comply with RoHS standards, restricting the use of hazardous substances, including lead, where applicable. RoHS compliance details and certifications can be found on our Certifications page. Please note that compliance may vary by product category, so we recommend checking the specific product information if required.

Fedus follows a multi-stage quality and safety testing process across product design, manufacturing, and final inspection. Our approach includes: Multi-stage testing, including Fluke testing for networking products and BIS lab–aligned compliance checks where applicable A strong internal focus on innovation, with approximately 47% of our team dedicated to R&D and quality functions A zero-defect mindset, with strict checks on materials, performance, durability, and electrical safety before dispatch Networking products are tested for signal integrity and continuity, while power accessories are verified for load handling and safety parameters to ensure reliable real-world performance.

You can contact Fedus customer care by emailing us at support@fedus.in, via WhatsApp at +91 92668 99919, or through the inbox available on our website. Our business hours are Monday to Saturday, 10:00 AM to 6:30 PM. Please share your proof of purchase, product details, and a brief description of the issue to help us assist you efficiently.

Our working hours are Monday to Saturday, 10:00 AM to 6:30 PM. We remain closed on Sundays and public holidays.

Yes, we offer customer support via email at support@fedus.in and WhatsApp at +91 92668 99919. Support is available during our business hours (Monday to Saturday, 10:00 AM to 6:30 PM). Please share your proof of purchase and product details for faster assistance.

Our office and warehouse are located at: Fedus Warehouse / Office 232-B, Deepak Vihar Extension, Uttam Nagar, New Delhi – 110059, Delhi, India Customers and partners are welcome to visit during our business hours (Monday to Saturday, 10:00 AM to 6:30 PM).