Dear Customer,
We sincerely apologize for the inconvenience caused. This is not the experience we want our customers to have.
Kindly share the product images and a short video with us at +91 8929133313, or call us on the same number so we can better understand the issue. Our support team will provide you with the best possible solution.
If the product you received is indeed used, we will replace it with a brand-new product at no extra cost. We truly regret this mistake and appreciate you bringing it to our attention. Your feedback helps us improve, and we will take every possible step to ensure this does not happen again.
Thank you for your patience and for choosing FEDUS. We are committed to resolving your issue 100%.