Dear Customer,
We sincerely apologize for the inconvenience caused. It appears that you received the wrong product (XLR to 3.5 mm TRS Jack) by mistake.
Kindly contact us at 8929133313, or our support team will call you shortly to assist you. We will verify the issue and arrange a replacement for the correct product as quickly as possible.
We take full responsibility for this mistake and sincerely apologize for the inconvenience. Thank you for your patience and understanding. We are committed to resolving your issue at the earliest.